Question 1

What is the size of SidelinER® (WxLxH)?

Accepted Answer

SidelinER® PRO 7x14  -  7' x 14' x 7'
SidelinER® PRO 5x12  -  5' x 12' x 7'

Question 2

Can I customize my SidelinER®?

Accepted Answer

Yes. You have complete control of customization. Choose from six cover colors, and add branding with removable branded panels.

Question 3

What format for logos/images do I need to submit?

Accepted Answer

Please submit vector-based images for printing. Common vector files are .eps, .psd, .ai, .pdf, .svg. Kinematic Company assumes each customer possesses full rights to use their logo when sent to us for printing. We cannot be held liable for misuse of branding.

Question 4

Is there a limit to the number of renderings I can have before having to finalize unit design?

Accepted Answer

An unlimited number of renderings is available, but additional fees will apply beginning with the fourth version.

Question 5

Can I return my SidelinER®?

Accepted Answer

SidelinER® cannot be returned after 30 days of purchase.

Question 6

How long does a customized SidelinER® take to deliver?

Accepted Answer

Based on availability, the turnaround time for SidelinER® is approximately 2 weeks after order.

Question 7

How do you care for your SidelinER® unit?

Accepted Answer

Branded Panels: Wash on the gentle cycle in cold water. Tumble dry on low heat.
DO NOT DRY CLEAN.
Cover: Use soap and water or a light detergent to hand wash.
DO NOT PUT COVER THROUGH THE WASH OR DRY CLEAN.

Question 8

What are my options for shipping methods?

Accepted Answer

All shipments will be shipped via FedEx Ground unless otherwise requested by the customer.

Question 9

Do you have a distributor in the U.S.?

Accepted Answer

Yes, Kinematic Products are available via Medco, Henry Schein, Alert Services, Collins Sports Medicine, Sales720, Dragon Seats.

Question 10

Do you offer wholesale or volume discount pricing?

Accepted Answer

We do offer volume discount pricing for orders of 10 or more. Please contact us for more information.

Question 11

Can SidelinER® be used during rain?

Accepted Answer

SidelinER® covers are water-resistant. While others in the shelter industry claim to be waterproof, all fabrics will absorb some moisture when under prolonged exposure to heavy rains. We using DWR coated fabrics and bonded threads in all seams to help your cover stand up to the elements.

Question 12

Can I store my SidelinER® frame with the cover on?

Accepted Answer

SidelinER® covers and panels are not meant to be stored or transported while on the frame. Be sure to remove your SidelinER® cover before storage in order to decrease the risk of damage.

Question 13

Should I store my SidelinER® wet?

Accepted Answer

No. If your SidelinER® is used during rainy weather or heavy morning dew, it should be set up on the next sunny day to dry out. Storing wet fabrics in an enclosed container for an extended period of time will cause it to mildew.

Question 14

How do you secure your unit during windy conditions?

Accepted Answer

Two sand bags are included with each SidelinER® to secure your unit. Instructions for placing those can be found in the Set Up Instructions on our Customer Service page.

Question 15

How do I wash a SidelinER®?

FAQs

Frequently Asked Questions

What is the size of SidelinER® (WxLxH)?

Can I customize my SidelinER®?

What format for logos/images do I need to submit?

Is there a limit to the number of renderings I can have before having to finalize unit design?

Can I return my SidelinER®?

How long does a customized SidelinER® take to deliver?

How do you care for your SidelinER® unit?

What are my options for shipping methods?

Do you have a distributor in the U.S.?

Do you offer wholesale or volume discount pricing?

Can SidelinER® be used during rain?

Can I store my SidelinER® frame with the cover on?

Should I store my SidelinER® wet?

How do you secure your unit during windy conditions?

How do I wash a SidelinER®?

READY TO GET YOURS?